Sew Over It: When Constant Exits Threaten Consumer Loyalty

Balenciaga
Balenciaga 2023 Campaign

In today’s fast-paced luxury fashion scene, the creative director’s chair might as well come with a built-in eject button. For anyone watching from the sidelines, it’s like tuning into a binge-worthy series—one minute, your favorite character is in charge, and the next, they’re getting written off the show. Chanel’s decision to bring in Matthieu Blazy from Bottega Veneta was one such surprise. Meanwhile, Gucci’s recent appointment of Demna Gvasalia—famed for his boundary-pushing work at Balenciaga, including those viral sneaker drops and provocative, dystopian runway spectacles—marks the house’s third leadership change in just three years. On the surface, it’s all about injecting new energy and refreshing iconic aesthetics, yet it also prompts an important question regarding the point at which multiple creative director rotations begin to erode consumer trust and loyalty.

When Gucci announced Demna’s appointment, it lit up social media like a 24-hour flash sale on Phoebe Philo’s Celine. His provocative, streetwear-driven style at Balenciaga triggered concerns about clashing with Gucci’s signature opulence. Almost immediately, Kering’s shares dipped around 12 percent—a sign that some investors might have needed a double shot of espresso to steady their nerves. Meanwhile, longtime Gucci fans worried that their prized flourishes would vanish under avant-garde theatrics. Still, younger consumers cheered the move, hoping for the spontaneous runway magic Demna is known for. On social media, one scathing Instagram comment that racked up more than 2,000 likes read, “How to murder a dying brand,” while another user countered, “There are very few designers who have a grasp of the zeitgeist and have the ability to provoke and push fashion forward. Demna is one of them.”

Balenciaga 2023 Show
Balenciaga Spring 2023 Show by Demna Gvasalia
The Balenciaga Carry Shopper bag resembling the original Ikea Bag
The Balenciaga Carry Shopper bag resembling the original Ikea Bag by Demna Gvasalia
Balenciaga x Crocs
Balenciaga x Crocs by Demna Gvasalia

Chanel’s new creative head, Matthieu Blazy, is dealing with a similar balancing act. His time at Bottega Veneta showcased minimalism, which stands in stark contrast to Chanel’s legacy of classic elegance. Sure, a drastic shift can revitalize a heritage house, but it can also make longtime loyalists clutch their iconic 2.55 handbags with nervous anticipation. Blazy’s understated designs, like Bottega’s cult-favorite leather accessories, have won over younger shoppers hunting for discreet luxury—and there’s potential for Chanel to harness that appeal. The trick is weaving fresh ideas into the brand’s heritage so existing fans don’t feel like they’ve suddenly walked into the wrong store. Because, let’s face it, no one wants to go in for a tweed jacket and come out looking like they’ve landed in a sci-fi film.

Bottega Veneta Canalazzo leather over-the-knee boots by Matthieu Blazy
Bottega Veneta Canalazzo leather over-the-knee boots by Matthieu Blazy
Bottega Veneta’s Padded Cassette bag
Chanel's 2.55 Bag
Chanel’s 2.55 Bag

There are clear upsides to welcoming a new creative perspective. A fresh creative director can reinterpret iconic designs, generate renewed buzz, and connect with younger demographics. Cultural savants like Demna often create viral moments that redefine how we see a brand. The main challenge is striking a balance between cherished legacy and innovation. As Gucci works to merge Demna’s style with its historic DNA, and Chanel sets out to modernize under Blazy, the real question is whether these rapid changes can sustain lasting excitement—or if they might undermine the loyalty of steadfast consumers.

But Gucci and Chanel are far from alone in this revolving-door moment. Recent shifts include Sarah Burton stepping into Givenchy, Jonathan Anderson exiting Loewe, Kim Jones stepping down from Dior, and Jack McCollough and Lazaro Hernandez departing Proenza Schouler—who have now joined Loewe. Meanwhile, Lucie and Luke Meier have exited Jil Sander, where Simone Bellotti now takes the helm; Louise Trotter has assumed creative direction at Bottega Veneta, Michael Rider has taken on a new position at Celine, and Haider Ackermann is stepping in as creative director at Tom Ford. Perhaps most significant of all, Donatella Versace is stepping down from her role as creative director of the brand she inherited from her brother, who founded it—passing the creative reins to Dario Vitale, formerly of Miu Miu. Does this whirlwind of exits and appointments set up a new pattern of designer changes every few years, or is it just a temporary course correction? Like a fast-moving carousel—it’s fun to watch, but easy to get dizzy.

From the consumer side, chasing your favorite designer from label to label can feel exciting, but in a world obsessed with the new, there’s something to be said for consistency—and the stability it creates. At some point, loyalists may simply opt out of the game, moving on to brands that offer steadier direction. Likewise, the house a star designer leaves behind risks losing followers who had come to identify more with that individual’s vision than with the brand’s core heritage. As the industry continues to shuffle its creative deck, this tension between designer-driven loyalty and traditional brand identity could reshape the very nature of how consumers engage with luxury fashion as a whole. Whether you’re team “Never Miss a Brand Pivot” or “I Only Trust Classics,” the reality is the same: designers can draw you in or send you packing—and right now, they’re packing quite a lot.

Amid all this upheaval brands have a chance to redefine what consistency really looks like, and consumers have a moment to reevaluate where their true fashion loyalties lie.